Category Archives: Technological addiction
Tech it or leave it: Excessive email use and how to curb it
If there is a single behaviour in my life that borders on the pathological, it is the urge I feel to log on and check my emails. When I have no email access (such as when I am on a plane or am on holiday staying at a foreign beachside villa with no Wi-Fi) I function perfectly well but as soon as I know there is a Wi-Fi connection, the first thing I typically do is check my emails. It’s like an itch that I have to scratch. Given that the vast majority of my emails are work-related I don’t necessarily see this as problematic (as I love my work) but it does admittedly facilitate my workaholic tendencies. The psychology and psychosocial impact of email use is also an area that I have published a few articles and book chapters on (see ‘Further reading’ below).
The reason I mention all this is that earlier this month, many of the British newspapers featured a story about how turning off automatic emails helps reduce stress levels. The survey study of just under 2,000 individuals was carried out by psychologists at the Future Work Centre (FWC) and examined the impact of ‘email pressure’ on individuals’ work-life balance. The report noted that there were “2.5 billion email users worldwide, and adults spent an average of over an hour of each day on emails, according to Radicati and Ofcom”. The FWC’s main findings (which I have taken verbatim from the report) highlighted:
- A strong relationship between using ‘push’ email and perceived email pressure. This means that people who automatically receive email on their devices were more likely to report higher perceived email pressure.
- People who leave their email on all day were much more likely to report perceived email pressure.
- Checking email earlier in the morning or later at night is associated with higher levels of perceived email pressure.
- Managers experience significantly higher levels of perceived email pressure when compared to non-managers.
- Higher email pressure was associated with more examples of work negatively impacting home life and home life negatively impacting performance at work.
- Perceived email pressure is significantly higher in people with caring responsibilities. This finding is probably less of a surprise, as the work-life balance research literature is full of examples citing the challenges facing carers when it comes to navigating the boundaries between work and home. Interestingly, our data didn’t reveal any significant differences between people with different caring responsibilities. It seems that just having these responsibilities is associated with significantly higher email pressure.
- Personality appears to moderate the relationship between perceived email pressure and work-life balance. People who rate their own ability and sense of control over their environment lower find that work interferes more with their home life, and vice versa.
Clearly the benefits of email outweigh the disadvantages but as the FWC report noted, emails are a “double-edged sword” in that that they are clearly a useful communication tool but can be a source of stress. The report concluded that:
“[The results of the study] link perceptions of email pressure to actual work-life balance outcomes, not just perceptions of work-life balance. But that’s not the end of the story. Whilst we’ve identified the external factors that affect our perceived email pressure and explored the relationship between perceived email pressure and work-life balance, there’s another variable we should consider in order to increase our understanding of an individual’s experience of email – personality…Personality moderates the relationship between perceived email pressure and all work-life balance outcomes. It shows that people with low core self-evaluation experience more interference, both positive and negative, between their work and home lives – i.e. they are more sensitive to how the two domains – work and home – affect each other. This could be due to how people with low core self-evaluation make sense of their world. People with high core self-evaluation don’t see these things as happening to them – they can take control and set boundaries”.
The report also provided some tips to combat email stress many of which can be found in other articles examining the topic. For instance, back in 2004, I published my own set of tips in the British Medical Journal (not that I follow my own advice based on what I said in the opening paragraph of this article). However, I’ll end this blog with my (hopefully) common-sense and practical advice:
- Set retrieval limits: Limit email retrieval to a few times per day (say when you first get in, lunchtime, and/or just before you leave work). You will spend less time both reading and responding to each email than if you had read them when they individually came in.
- Turn off instant messaging system: There is a tendency to look at emails straight away if the instant messaging system is turned on. This is only helpful when you are expecting a message.
- Get a good spam filter: There is nothing worse than an inbox full of junk mail so invest in a good filter system.
- Use your ‘auto delete’ button: If there are constant junk emails that you get most days then use the ‘auto delete’ button to avoid them appearing in your inbox.
- Develop a good filing system: The setting up of a good email filing system is paramount in keeping on top of your emails. This is no different to the desktop management system on your computer. You can put unread messages into appropriate folders to read at a later time and reducing the size of your inbox. A good filing system also aids in retrieving important emails at a later date.
- Reply and file: Once you have replied to an email either delete it immediately or file it away in a separate email folder.
- Use your ‘out of office’ assistant facility: This will help reduce the repeated emails from the same people asking “Did you get my earlier email?” Once people know you are unavailable for a given time period they may not send the email in the first place.
- Print out hard copies of really important e-mails: There is always a chance that emails can get lost or accidentally deleted. If it is really important, print a hard copy straight away and file it.
- Be selective in who you respond to: When responding to an email sent to a group, don’t necessarily reply to all the group. This will cut down on the number of potential replies.
Dr. Mark Griffiths, Professor of Behavioural Addiction, International Gaming Research Unit, Nottingham Trent University, Nottingham, UK
Further reading
Byron, K. (2008). Carrying too heavy a load? The communication and miscommunication of emotion by email. Academy of Management Review, 33, 309-327.
Future Work Centre (2015). You’ve got mail: Research Report 2015. London: Future Work Centre. Located at: http://www.futureworkcentre.com/wp-content/uploads/2015/07/FWC-Youve-got-mail-research-report.pdf
Giumetti, G.W., Hatfield, A.L., Scisco, J. L., Schroeder, A.N., Muth, E.R., & Kowalski, R. M. (2013). What a rude email! Examining the differential effects of incivility versus support on mood, energy, engagement, and performance in an online context. Journal of Occupational Health Psychology, 18, 297-309.
Griffiths, M.D. (1995). Hey! Wait, just a minute, Mister Postman: The joy of e-mail. The Psychologist: Bulletin of the British Psychological Society, 8, 373.
Griffiths, M.D. (2004). Tips on…Managing your e-mails. British Medical Journal Careers, 329, 240.
Griffiths, M.D. & Dennis, F. (2000). How to beat techno-stress. Independent on Sunday (Reality section), May 7, p.22.
Sutton, M. & Griffiths, M.D. (2003). Emails with unintended criminal consequences. The Criminal Lawyer, 130, 6-8.
Sutton, M. & Griffiths, M.D. (2004). Emails with unintended consequences: New lessons for policy and practice in work, public office and private life. In P. Hills (Ed.). As Others See Us: Selected Essays In Human Communication (pp. 160-182). Dereham: Peter Francis Publishers.
Ng, K. (2016). Turn off automatic email updates to ease stress, psychologists advise. The Independent, January 5. Located at: http://www.independent.co.uk/life-style/health-and-families/health-news/turn-off-automatic-email-updates-to-ease-stress-psychologists-advise-a6794826.html
Radicati, S. & Levenstein, J. (2014). Email Statistics Report, 2014-2018. Located at: http://www.radicati.com/?p=10644
Tech’s appeal: Another look at Internet addiction
Generally speaking, Internet addiction (IA) has been characterized by excessive or poorly controlled preoccupation, urges, and/or behaviours regarding Internet use that lead to impairment or distress in several life domains. However, according to Dr. Kimberly Young, IA is a problematic behaviour akin to pathological gambling that can be operationally defined as an impulse-control disorder not involving the ingestion of psychoactive intoxicants.
Following the conceptual framework developed by Young and her colleagues to understand IA, five specific types of distinct online addictive behaviours were identified: (i) ‘cyber-sexual addiction’, (ii) ‘cyber-relationship addiction’, (iii) ‘net compulsions (i.e., obsessive online gambling, shopping, or trading), (iv) ‘information overload’, and (v) ‘computer addiction’ (i.e., obsessive computer game playing).
However, I have argued in many of my papers over the last 15 years that the Internet may simply be the means or ‘place’ where the most commonly reported addictive behaviours occur. In short, the Internet may be just a medium to fuel other addictions. Interestingly, new evidence pointing towards the need to make this distinction has been provided from the online gaming field where new studies (including some I have carried out with my Hungarian colleagues) have demonstrated that IA is not the same as other more specific addictive behaviours carried out online (i.e., gaming addiction), further magnifying the meaningfulness to differentiate between what may be called ‘generalized’ and ‘specific’ forms of online addictive behaviours, and also between IA and gaming addiction as these behaviours are conceptually different.
Additionally, the lack of formal diagnostic criteria to assess IA holds another methodological problem since researchers are systematically adopting modified criteria from other addictions to investigate IA. Although IA may share some commonalities with other substance-based addictions, it is unclear to what extent such criteria are useful and suitable to evaluate IA. Notwithstanding the existing difficulties in understanding and comparing IA with behaviours such as pathological gambling, recent research provided useful insights on this topic.
A recent study by Dr. Federico Tonioni (published in a 2014 issue of the journal Addictive Behaviors) involving two clinical (i.e., 31 IA patients and 11 pathological gamblers) and a control group (i.e., 38 healthy individuals) investigated whether IA patients presented different psychological symptoms, temperamental traits, coping strategies, and relational patterns in comparison to pathological gamblers, concluded that Internet-addicts presented higher mental and behavioural disengagement associated with significant more interpersonal impairment. Moreover, temperamental patterns, coping strategies, and social impairments appeared to be different across both disorders. Nonetheless, the similarities between IA and pathological gambling were essentially in terms of psychopathological symptoms such as depression, anxiety, and global functioning. Although, individuals with IA and pathological gambling appear to share similar psychological profiles, previous research has found little overlap between these two populations, therefore, both phenomena are separate disorders.
Despite the fact that initial conceptualizations of IA helped advance the current knowledge and understanding of IA in different aspects and contexts, it has become evident that the field has greatly evolved since then in several ways. As a result of these ongoing changes, behavioural addictions (more specifically Gambling Disorder and Internet Gaming Disorder) have now recently received official recognition in the latest (fifth) edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM-5). Moreover, IA can also be characterized as a form of technological addiction, which I have operationally defined as a non-chemical (behavioural) addiction involving excessive human-machine interaction. In this theoretical framework, technological addictions such as IA represent a subset of behavioural addictions featuring six core components: (i) salience, (ii) mood modification, (iii) tolerance, (iv) withdrawal, (v) conflict, and (vi) relapse. The components model of addiction appears to be a more updated framework for understanding IA as a behavioural addiction not only conceptually but also empirically. Moreover, this theoretical framework has recently received empirical support from several studies, further evidencing its suitability and applicability to the understanding of IA.
For many in the IA field, problematic Internet use is considered to be a serious issue – albeit not yet officially recognised as a disorder – and has been described across the literature as being associated with a wide range of co-occurring psychiatric comorbidities alongside an array of dysfunctional behavioural patterns. For instance, IA has been recently associated with low life satisfaction, low academic performance, less motivation to study, poorer physical health, social anxiety, attention deficit/hyperactivity disorder and depression, poorer emotional wellbeing and substance use, higher impulsivity, cognitive distortion, deficient self-regulation, poorer family environment, higher mental distress, loneliness, among other negative psychological, biological, and neuronal aspects.
In a recent systematic literature review conducted by Dr. Wen Li and colleagues (and published in the journal Computers and Human Behavior), the authors reviewed a total of 42 empirical studies that assessed the family correlates of IA in adolescents and young adults. According to the authors, virtually all studies reported greater family dysfunction amongst IA families in comparison to non-IA families. More specifically, individuals with IA exhibited more often (i) greater global dissatisfaction with their families, (ii) less organized, cohesive, and adaptable families, (iii) greater inter-parental and parent-child conflict, and (iv) perceptions of their parents as more punitive, less supportive, warm, and involved. Furthermore, families were significantly more likely to have divorced parents or to be a single parent family.
Another recent systematic literature review conducted by Dr. Lawrence Lam published in the journal Current Psychiatry Reports examined the possible links between IA and sleep problems. After reviewing seven studies (that met strict inclusion criteria), it was concluded that on the whole, IA was associated with sleep problems that encompassed subjective insomnia, short sleep duration, and poor sleep quality. The findings also suggested that participants with insomnia were 1.5 times more likely to be addicted to the Internet in comparison to those without sleep problems. Despite the strong evidence found supporting the links between IA and sleep problems, the author noted that due to the cross-sectional nature of most studies reviewed, the generalizability of the findings was somewhat limited.
IA is a relatively recent phenomenon that clearly warrants further investigation, and empirical studies suggest it needs to be taken seriously by psychologists, psychiatrists, and neuroscientists. Although uncertainties still remain regarding its diagnostic and clinical characterization, it is likely that these extant difficulties will eventually be tackled and the field will evolve to a point where IA may merit full recognition as a behavioural addiction from official medical bodies (ie, American Psychiatric Association) similar to other more established behavioural addictions such as ‘Gambling Disorder’ and ‘Internet Gaming Disorder’. However, in order to achieve official status, researchers will have to adopt a more commonly agreed upon definition as to what IA is, and how it can be conceptualized and operationalized both qualitatively and quantitatively (as well as in clinically diagnostic terms).
Dr. Mark Griffiths, Professor of Gambling Studies, International Gaming Research Unit, Nottingham Trent University, Nottingham, UK
Please note: This article was co-written with Halley Pontes and Daria Kuss.
Further reading
Griffiths, M.D. (2000). Internet addiction – Time to be taken seriously? Addiction Research, 8, 413-418.
Griffiths, M.D. (2010). Internet abuse and internet addiction in the workplace. Journal of Workplace Learning, 7, 463-472.
Griffiths, M.D., Kuss, D.J., Billieux J. & Pontes, H.M. (2016). The evolution of internet addiction: A global perspective. Addictive Behaviors, 53, 193–195.
Griffiths, M.D. & Pontes, H.M. (2014). Internet addiction disorder and internet gaming disorder are not the same. Journal of Addiction Research and Therapy, 5: e124. doi:10.4172/2155-6105.1000e124.
Király, O., Griffiths, M.D., Urbán, R., Farkas, J., Kökönyei, G. Elekes, Z., Domokos Tamás, D. & Demetrovics, Z. (2014). Problematic internet use and problematic online gaming are not the same: Findings from a large nationally representative adolescent sample. Cyberpsychology, Behavior and Social Networking, 17, 749-754.
Kuss, D.J. & Griffiths, M.D. (2015). Internet Addiction in Psychotherapy. Basingstoke: Palgrave Macmillan.
Kuss, D.J., Griffiths, M.D. & Binder, J. (2013). Internet addiction in students: Prevalence and risk factors. Computers in Human Behavior, 29, 959-966.
Kuss, D.J., Griffiths, M.D., Karila, L. & Billieux, J. (2014). Internet addiction: A systematic review of epidemiological research for the last decade. Current Pharmaceutical Design, 20, 4026-4052.
Kuss, D.J., Shorter, G.W., van Rooij, A.J., Griffiths, M.D., & Schoenmakers, T.M. (2014). Assessing Internet addiction using the parsimonious Internet addiction components model – A preliminary study. International Journal of Mental Health and Addiction, 12, 351-366.
Kuss, D.J., van Rooij, A.J., Shorter, G.W., Griffiths, M.D. & van de Mheen, D. (2013). Internet addiction in adolescents: Prevalence and risk factors. Computers in Human Behavior, 29, 1987-1996.
Lam, L.T. (2014). Internet Gaming Addiction, Problematic use of the Internet, and sleep problems: A systematic review. Current Psychiatry Reports, 16(4), 1-9.
Li, W., Garland, E.L., & Howard, M.O. (2014). Family factors in Internet addiction among Chinese youth: A review of English-and Chinese-language studies. Computers in Human. Behavior, 31, 393-411.
Pontes, H. & Griffiths, M.D. (2015). Measuring DSM-5 Internet Gaming Disorder: Development and validation of a short psychometric scale. Computers in Human Behavior, 45, 137-143.
Pontes, H.M., Kuss, D.J. & Griffiths, M.D. (2015). The clinical psychology of Internet addiction: A review of its conceptualization, prevalence, neuronal processes, and implications for treatment. Neuroscience and Neuroeconomics, 4, 11-23.
Pontes, H.M., Szabo, A. & Griffiths, M.D. (2015). The impact of Internet-based specific activities on the perceptions of Internet Addiction, Quality of Life, and excessive usage: A cross-sectional study. Addictive Behaviors Reports, 1, 19-25.
Tonioni, F., Mazza, M., Autullo, G., Cappelluti, R., Catalano, V., Marano, G., … & Lai, C. (2014). Is Internet addiction a psychopathological condition distinct from pathological gambling?. Addictive Behaviors, 39(6), 1052-1056.
Widyanto, L. & Griffiths, M.D. (2006). Internet addiction: A critical review. International Journal of Mental Health and Addiction, 4, 31-51.
Young, K. (1998). Caught in the net. New York: John Wiley
Young K. (1999). Internet addiction: Evaluation and treatment. Student British Medical Journal, 7, 351-352.
